A digital screen showing a blue, ergonomic hearing aid in the center. Below are six icons with labels: Examination, Oral health, Diagnosis, Treatment, Post treatment, and Start treatment. The top right corner displays icons for battery, volume, and language setting.

Get to know the Grasp App

On this page you will find a step by step tour of the Grasp App.

Give a tour
A medical or health-related software interface on a screen with a robotic or artificial limb, with options to start treatment, view insights, sessions, reports, patient education, news, and customer support.

Main screen

Upon entering the main screen, you can navigate to the following sections:

  1. Your insights – Delve into tailored insights about your sessions, procedures and much more.

  2. Your sessions – Access a summary of all historical sessions.

  3. Your reports – Access reports about all sessions in your clinic.

  4. Start treatment – Commence a new treatment session.

  5. Patient education – Access videos or infographics related to oral health.

  6. Grasp news – Get up to date with the latest news from Grasp.

  7. Customer support – Access customer support and troubleshooting resources.

  8. User Panel – Tailor your software settings and manage user accounts.

  9. Device Status – Monitor the battery status of your Grasp device and tablet.

Next
iPad home screen with a wallpaper of a dark, sleek, abstract shape, and a widget labeled 'Grasp Aware' in the top left corner. The dock at the bottom contains apps like Messages, Safari, Music, Mail, Calendar, Photos, Notes, Camera, Settings, App Store, and Mail with notifications.

User Panel

  1. Launch the User Panel from the Main Screen.

  2. Modify the application’s language by tapping the flag icon.

  3. Transition between users by selecting an account in the ‘Switch User’ panel.

  4. In the ‘Info’ panel, review device specifics, such as battery level, serial number, and firmware version.

  5. Opt for ‘Disconnect’ to sever the connection with the Grasp unit.

  6. Use ‘Log out’ to exit the active user session.

Next
Screenshot of an educational app or website page about medical examination, showing navigation menu on the left with options: Examination, Diagnosis, Treatment, Aftercare, Oral health; main content includes options: Today's examination, Different types of x-ray with icons.

Patient education

  1. Enter the Patient Education section from the Main Screen.

  2. Select from the assortment of educational content available.

  3. Display the chosen video or infographic for patient learning.

Next
A dark-themed dashboard display with multiple sections showing data visualizations titled 'Your insights'. The first section displays a donut chart labeled 'Alarms by age group' with three segments in blue and orange, representing age ranges 11-20, 31-40, and unspecified. The second section shows a similar donut chart titled 'Alarms by member' with a blue segment labeled 'Brozowksi Tomasz'.

Your insights

  1. Access Your Insights directly from the Main Screen.

  2. Set or modify the period for chart data display. Engage with the data by comparing across different periods or specifying custom dates.

  3. Apply filtering options to examine trends based on patient questionnaires.

Next
Screenshot of a digital report interface showing statistics on patient sessions, alarms, and procedure types. Includes graphs and pie charts with data for the date range January 1, 2024, to February 1, 2024.

Your reports

  1. Open the Your Reports section from the Main Screen.

  2. In the left column, designate a time period for report generation.

  3. Receive an encompassing report for the chosen time frame, which includes the number of sessions, frequency of use, the average number of alerts per session, and much more.

Next
Screenshot of a computer screen displaying a list of healthcare sessions with details such as start date, health personnel, patient age group, and procedure. The interface is in Norwegian and features filters for health personnel, gender, age group, bed, and procedure.

Your sessions

  1. Select “Your Sessions” from the Main Screen.

  2. From the top left corner, choose a time frame for session review (default: Last 30 Days).

  3. This interface delivers a thorough summary of all sessions within the specified time frame.

  4. Implement filters to sort sessions by demographic details or procedure characteristics.

  5. Engage with any session listing to examine its specific details, including timelines, durations, and alerts.

Next
Screenshot of an audio waveform in a media player with playback controls, showing a playtime of 1 minute and 28 seconds, titled 'Aware Unit 11' with volume control, and a blue 'Stop' button at the bottom right.

Start treatment

Start a new treatment session by pressing Start Treatment in the Main Screen:

  1. Monitor session duration

  2. Check intensity level based on squeeze duration, strength and quantity

  3. Tap on the icon to switch between predefined sound schemes

  4. Tap on the icon to edit sound schemes in equalizer

  5. If the patient does not have the strength to reach alarm threshold, use the slider to adjust squeeze range

  6. Stop treatment

Next
Customer support screen with FAQ questions about device charging, LED lights, holding and cleaning the device, and contact methods including phone, SMS, and email.

Customer support

Navigate to “Customer Support” from the Main Screen to find assistance tailored to your needs. Options for support are conveniently located at the top of the screen and via the icon at the bottom right.

  • Utilize the top menu to select the relevant support category for your issue.

  • The left menu offers a list of common queries and their detailed answers for quick self-service.

  • If your issue persists, indicate how you would prefer to be contacted—choose from a phone call, SMS, or email—and our support team will reach out to provide personalized assistance.

Ressources

Get in touch

Whether you're setting up Grasp for the first time or looking to get more out of your device, our team is here to support you.

Contact us for ongoing support or training.

Whatever challenge your patients face, we are here to help them cope with confidence.

  • Grasp was founded by two clinicians who, over years of practice, repeatedly saw the same challenge: patient fear was recognized, but rarely managed in a way that strengthened confidence and lasting trust.

  • By combining clinical insight with proven coping strategies, Grasp gives patients a simple way to express and manage their emotions in real time. Helping them feel safer, more in control, and better supported during care.

  • We collaborate with dental clinics, primary care providers, emergency departments, and hospitals committed to delivering calmer, more confident care.